Disclosures and regulatory information
As a short-term policyholder, or prospective policyholder, you have the right to the following information:
The Broker details are reflected on the policy schedule.
Regal HCV is an authorised Financial Service Provider, FAIS License number 44721. We have contracts with various insurers, including authority to deal with premiums.
The Rand amount of fees payable is detailed, where applicable, in your policy schedules. Commission payable on motor premiums is 12.5% and 20% on non-motor premiums.
Telephone No: 087 803 0580
Facsimile No: 086 682 0340
Website: www.regalhcv.co.za
Physical address: Clearwater Office Park, Building 3 (Ground floor) Millennium Road & Christiaan de Wet Road
Please note that the key individual(s) may be contacted at the Head Office Address.
We have contracts with various insurers, including authority to deal with premiums. More than 50% of our remuneration in the last calendar year was received from a single insurer. We do not hold any Insurer’s shares. We are in possession of Professional Indemnity insurance.
Regal HCV is only authorised to render intermediary services and may not give advice in respect of short term insurance. Regal HCV employees are not authorised by the company to give advice unless so specified and disclosed to clients. This authorisation takes the form of a certificate issued in terms of section 13 of the Financial Advisory and Intermediary Services Act.
If you wish to discuss a complaint, please contact the complaints officer at our head office. The complaints officer will assist you to address the concerns you have. Please note that in terms of the FAIS act, all complaints must be addressed to us in writing and may be handed in at our offices. Should we not be able to address the concerns to your satisfaction, you may wish to lodge a complaint with any of the Ombudsmen whose detail appear below, but in particular with the FAIS Ombud. If you wish to learn more about our complaints policy and procedure, please ask at any of our offices.
We have a conflict of interest procedure in place, and a copy of the procedure is available on request.
Niel Wessels
Compliance Trust
Block A, Unit 4, Rock Cottage Office Estate
Christiaan De Wet cnr John Voster
Rand Park Ridge
PO Box 321 327, Fairland, 2036
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 011 794 1189
Fax: 086 636 5359
Physical Address: Kasteelpark, Orange Building, 546 Jochemus Street, Erasmuskloof, Pretoria, Gauteng, 0181
Postal Address: P.O. Box 74571, Lynnwood Ridge, Gauteng, 0040
Telephone: +27 (0)12 762 5000
Fax: +27 (0)86 764 1422
E-Mail: enquiries@faisombud.co.za
Website: www.faisombud.co.za
Physical Address: 110 Oxford Road, Houghton Est, Gauteng, 2198
Postal Address: P.O. Box 32334, Braamfontein, Gauteng, 2017
Telephone: +27 (0)11 726 8900
Fax: +27 (0)11 726 5501
Sharecall: 0860 726 890
E-Mail: info@osti.co.za
Website: www.osti.co.za